Docent Health’s mission is to help health systems build and retain lasting patient relationships. They are combining best practices from other industries to help health systems deliver the vision of customer-centric care by combining cutting edge consumer technology, retail based strategic marketing, and hospitality inspired service excellence with deep provider experience to increase customer lifetime value and grow market share. Docent was founded within Oxeon’s Venture Studio and is backed by Oxeon Investments LLC, Bessemer Venture Partners, New Enterprise Associates, and Maverick Capital Ventures.
After thousands of conversations with key healthcare executives, it became clear to us that consumer experience and lifetime customer value were significant concerns emerging in the market; after all – Net Promoter Scores among healthcare providers makes the airline industry look good. Leveraging our collective network to validate our impressions, the Oxeon team developed a compelling business plan for Docent Health that would redefine the service and experience within a hospital environment. Oxeon funded the business plan, recruited the leadership team, leveraged health system relationships to secure anchor clients and raised early institutional capital from Bessemer, NEA, and Maverick Ventures. Joining CEO Paul Roscoe are multiple Oxeon team members who are on Tours of Duty serving in operations, product, and people functions as the organization grows. We continue to leverage our network of relationships with the country’s leading integrated delivery networks to build out a robust business development pipeline, as well as serve as members of Docent’s Board of Directors.